Welcome to Shield Insurance Group LLC DBA Shield Insurance (“Company,” “we,” “us,” or “our”). We value User privacy and are committed to protecting the personal information of our Users (“customers”, “User”, “Users”, “you”, and “your”).
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our insurance brokerage services or use our website and other platforms (collectively, the “Services”). Our approach is to ensure compliance with the highest standards of privacy protection, reflecting our dedication to respecting and securing your personal information.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Services.
1.1. Age Requirement: Our services are designed for and directed toward adults, specifically those who are Thirteen (13) years of age or older. We do not knowingly collect, use, or solicit personal information from anyone under the age of Thirteen (13). If you are under the age of 18, you are prohibited from accessing, registering for, or using our services in any capacity.
1.2. Proactive Measures: In our registration process and at various points of interaction with our services, we take proactive steps to verify the age of our Users, ensuring compliance with our age policy.
1.3. Parental Control: If any Parent or guardian discovers that your child (under 13) has provided personal information or personal information of an individual under the age of Thirteen (13) years has been collected without verifiable parental consent, please contact us at [Insert contact info], we will take immediate steps to delete such information from our records and terminate the said account.
2.1. We are committed to collecting only the information necessary to provide, maintain, and improve our services, ensuring a personalized and efficient experience for all Users. Below is a detailed overview of the types of information we may collect
2.1.1.Information You Provide to Us: We may collect the following information directly from you when you engage with our services:
2.1.1.1.Personal Information: We may collect your personal identifiers such as your name, address, phone number, email address, and date of birth. Additionally, for insurance applications or underwriting purposes, we may require your Social Security Number (SSN) or other government-issued identifiers.
2.1.1.2.Financial Information: We also collect financial information to facilitate payment processing and manage your accounts. This includes payment method details, payment history, and any other financial interactions related to your use of our services.
2.1.1.3.Health and Medical Information: For health or life insurance underwriting, we may require health and medical information. This can include your medical history, prescription details, or other health-related data. All such information is handled in strict compliance with HIPAA and other applicable regulations.
2.1.2. Information from Third Parties:
2.1.2.1.Information You Provide to Us: We may collect the following information directly from you when you engage with our services:
2.1.2.1.We may collect or receive information about you from trusted third-party sources to enhance the quality and efficiency of our services. This includes information from insurance carriers, such as details related to policy applications, underwriting decisions, or claim processing.
2.1.2.2.Additionally, we may gather data from business partners, including service providers who support our operations, such as marketing platforms, analytics providers, or compliance partners. In certain cases, we may also obtain information from publicly available sources, such as databases or records, in compliance with applicable laws.
2.1.2.3.This third-party data is combined with the information you provide to ensure a seamless and tailored experience.
2.1.3. Automatically Collected Information:
2.1.3.1When you interact with our website or online platforms, we may also collect automatically generated information to improve your experience and optimize our services. This includes information, including but not limited to your IP address, browser type, operating system, device details, and time zone settings. We also collect usage data, which includes details about your interactions with our website, such as pages visited, time spent on the site, and navigation patterns.
3.1. The information we collect is utilized for various purposes that are essential to the operation and enhancement of our services while ensuring compliance with legal and regulatory requirements. Below are the key purposes for which we collect your information:
3.2. To Provide and Operate Our Services:
3.2.1.The primary purpose of collecting your information is to deliver our services effectively. This includes managing your account, processing policy applications, facilitating claims, and ensuring a seamless User experience tailored to your specific needs.
3.1.4.Account Termination: We reserves the right to suspend or terminate your account at any time, with or without notice, if you violate these Terms of Service or engage in activities deemed harmful to our operations or reputation.
3.3. Customer Support:
3.3.1.To provide you with customer support and respond to your inquiries, requests, or complaints. We collect information to ensure that we can provide you with comprehensive and effective customer support.
3.4. To Ensure Security and Prevent Fraud:
3.4.1.We collect and analyze information to maintain the security and integrity of our services. This includes detecting, investigating, and preventing fraudulent activities, unauthorized access, and potential security threats to protect your data and our system.
3.5. To Comply with Legal Obligations:
3.5.1.Your information is collected to ensure adherence to applicable legal, regulatory, and compliance requirements. This includes meeting obligations under insurance laws, data protection regulations, and industry standards such as state-specific privacy laws, the Health Insurance Portability and Accountability Act (HIPAA), and other appropriate federal laws.
3.5.2.By collecting and managing information in accordance with these legal obligations, we protect both our Users and our organization from potential legal risks and ensure that our operations remain transparent, accountable, and legally compliant.
3.6. To Facilitate Communication
3.6.1.Your information is used to communicate with you effectively, whether for updates regarding your account, policy information, customer support, or promotional materials related to our services.
3.7. To Conduct Research and Analysis
3.7.1.We use collected data for internal research and analytics to identify trends, improve operational efficiency, and develop new features or services that benefit our Users.
3.8. By collecting your information for these purposes, we aim to provide a secure, efficient, and User-centric experience while ensuring compliance with all relevant legal standards. For further details about how we use your data, please contact us directly at [Insert Contact Information].
4.1. We are committed to safeguarding your personal information and ensuring it is shared only when necessary, lawful, and aligned with our commitment to privacy. Below is an outline of how and under what circumstances your information may be shared:
4.1.1.With Your Explicit Consent: We may share your personal information when you provide explicit consent to do so. This ensures you have full control over how your information is shared and with whom.
4.1.2.With Insurance Carriers: To process your policy applications, claims, or other services, we may share your information with the relevant insurance carriers. These carriers will use your information in accordance with their own privacy policies and regulatory requirements.
4.1.3.With Third-Party Service Providers: We may share your information with trusted third-party service providers who assist in delivering and improving our services. This includes:
4.1.3.1.IT and cloud service providers for secure data storage and management.
4.1.3.2.Marketing partners to tailor communications and improve outreach efforts.
4.1.3.3.Compliance and regulatory service providers to ensure adherence to legal standards. These providers are bound by contractual obligations to use your information only for the specified purposes and to maintain its confidentiality.
4.1.4. For Legal and Regulatory Compliance: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests.
4.1.5. To Protect Rights and Safety: Your information may be shared when necessary to protect the rights, property, or safety of our company, employees, Users, or the public. This includes preventing harm, fraud, or potential threats to security.
4.1.6. In Business Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the involved third party as part of the transaction. We will notify you if your personal information becomes subject to a different privacy policy as a result of such a transaction.
5.1. We implement robust data security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include the following:
5.1.1.Encryption: We use encryption technology to protect sensitive data transmitted over the internet and stored in our systems. This ensures that your personal information remains confidential and secure.
5.1.2.Access Controls: We restrict access to personal information to authorized personnel only.
5.1.3.Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities. This helps us maintain a high level of security and adapt to emerging threats.
5.1.4.Incident Response: In the event of a data breach, we will notify affected Users promptly, following applicable legal requirements. We will provide information on the nature of the breach, the data affected, and the steps we are taking to mitigate the impact.
6.1. We are committed to ensuring that your rights concerning data privacy are clearly articulated and easily accessible. As a User, you have the following rights:
6.1.1.Right to Access: You can request access to the personal information we hold about you. We will provide you with a copy of your data and inform you of how it is used, if requested.
6.1.2.Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request to correct or update it.
6.1.3.Right to Erasure: You can request to delete your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
6.1.4.Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
6.1.5.Right to Withdraw Consent: If we rely on your consent for processing your personal information, you can withdraw your consent at any time.
6.2. We are committed to ensuring that your rights concerning data privacy are clearly articulated and easily accessible. As a User, you have the following rights:
7.1. We are committed to complying with all applicable international privacy and data protection laws and regulations to ensure the protection and confidentiality of your personal information, no matter where you are located. This includes, but is not limited to:
6.1.1.Health Insurance Portability and Accountability Act (HIPAA): We adhere to HIPAA, which safeguards individuals’ medical information. HIPAA applies to all entities that handle protected health information (PHI), including healthcare providers, hospitals, and insurance companies.
6.1.2.RighPennsylvania Consumer Data Privacy Act (PCDPA): We comply with the PCDPA, which grants Pennsylvania residents specific rights regarding their personal data.
6.1.3.Other Jurisdictions: We ensure compliance with all relevant state, federal, and international privacy laws and regulations applicable to Users in various jurisdictions. This commitment reflects our dedication to upholding the highest standards of data protection and adhering to the legal requirements governing the regions in which we operate.
7.2. Cross-Border Data Transfer:
7.2.1.When transferring personal data across borders, we ensure that appropriate safeguards are in place to protect your information, such as using Standard Contractual Clauses (SCCs) or relying on adequacy decisions by relevant data protection authorities.
8.1.We generally retain personal information to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.
9.1.Governing Law: This Privacy Policy shall be governed by and construed in accordance with the State Laws of Pennsylvania and Federal Laws of the United States, without regard to its conflict of law principles.
9.2.Jurisdiction: Any disputes arising out of or relating to this Privacy Policy shall be submitted to the exclusive jurisdiction of the competent courts located in Pennsylvania, United States. By using our services, you agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such disputes.
9.3.Dispute Resolution: We encourage you to first contact us at [Insert Information] to seek resolution of any issues before pursuing legal action. We are committed to resolving any concerns promptly and effectively. If a resolution cannot be reached through direct communication, the dispute will be handled in accordance with the dispute resolution provisions outlined in our Terms of Service.
10.1.We are committed to regularly reviewing and updating this Privacy Policy. Our aim is to stay aligned with emerging legal standards, technological advancements, and shifts in our service offerings.
10.2.If any significant modifications, revisions, or amendments, are made to this policy, we encourage you to periodically review this Privacy Policy to stay informed about how we handle your personal data. Staying updated empowers you to make decisions that best align with your privacy preferences and expectations.
10.3.Your continued use of our services after any updates or changes to this Privacy Policy constitutes your acknowledgment and acceptance of the revised terms.
11.1.By accessing and utilizing our services, you affirm that you have thoroughly read, understood, and embraced the terms laid out in this Privacy Policy as well as our Terms of Service. This acknowledgment is crucial, as it forms the basis of our mutual understanding and agreement regarding your data and privacy.